Guest Reviews

At Porta Hotels, we’re committed to providing each and every guest with an extraordinary level of service that is at once accommodating and professional yet warm, welcoming and genuine. From the moment you arrive, we are at your service to ensure a relaxing, rewarding and unforgettable experience at our boutique hotels in Guatemala.


While we’re proud of our recent awards and exceptional travel reviews, we take even greater pride in what past guests have to say about their experience with us. Please browse the hotel reviews below to learn more. 

  • They came to my rescue

    I thought I lost my iPad and a group of 6 employees came to help me. They were both concerned and very very helpful. It was against the wall of my safe and I did not see it when I emptied the safe. After they found

    Fran H.
  • Lovely Boutique hotel

    Lovely boutique hotel with incredible attention to detail. The staff were friendly and helpful, even marking off the on the map where I could find the supermarket if I wanted well-priced drinks on the go. I had

    GTExplorer
  • Really Enjoyed my stay there!

    I really enjoyed my stay at the Casa Rosal Boutique hotel. The hotel is beautiful and staff is very helpful (they speak very good English). The restaurant is very delicious, facing a beautiful garden. Do not miss

    Mariana C
  • Highlight of our Honeymoon

    Our two week trip took us through Guatemala and El Salvador and three different hotels. Casa encantata was by far the best hotel of the three. Their extremely attentive and thankfully bilingual staff made staying

    Boboliver510
  • They came to my rescue

    I thought I lost my iPad and a group of 6 employees came to help me. They were both concerned and very very helpful. It was against the wall of my safe and I did not see it when I emptied the safe. After they found it I was so embarrassed but their comment was great" the most important thing is it was found and you have a story to tell" . Thank you all at a wonderful hotel. Give them a try you won't be disappointed.

    Fran H.
  • Lovely Boutique hotel

    Lovely boutique hotel with incredible attention to detail. The staff were friendly and helpful, even marking off the on the map where I could find the supermarket if I wanted well-priced drinks on the go. I had a standard queen room that was classic with very modern finishes, such as the bathroom, which had 100% cotton towels, a very very nice brand of body wash and moisturizer (five zero two) and even after shave balm. The room itself was also equipped with candles and I arrived back from a long day of pounding the Antiguan pavement to a turned down room, with biscuits and a personalized note thanking me for my patronage. The hotel is about 5 blocks from the main square, which means it is lovely and quiet. There is not a pool or any spa facilities, but as it is part of the Porta hotel (close to Casa Rosal), guests of Casa Rosal have full access to those facilities. Will definitely visit again! 

    GTExplorer ,
  • Really Enjoyed my stay there!

    I really enjoyed my stay at the Casa Rosal Boutique hotel. The hotel is beautiful and staff is very helpful (they speak very good English). The restaurant is very delicious, facing a beautiful garden. Do not miss breakfast!

    Mariana C ,
  • Highlight of our Honeymoon

    Our two week trip took us through Guatemala and El Salvador and three different hotels. Casa encantata was by far the best hotel of the three. Their extremely attentive and thankfully bilingual staff made staying in Antigua the highlight of our honeymoon. 

    Boboliver510 ,
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