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Accessibility

Inclusive Hospitality

AccessibilityHotel Accessibility

Porta Hotels in Antigua Guatemala is dedicated to your accessibility and comfort.  We provide accessible entrances, ramps, elevators, and parking spaces, and accessible rooms with wider doorways, grab bars, and roll-in showers. Our staff is trained to assist guests with accessibility needs. Enjoy a comfortable and inclusive stay with us.

Hotel Accessibility Features

Public Areas

  • We have ramps and railings at different points in the hotel that make mobility much easier. You will find a dedicated bathroom, specifically for people with some type of disability.
  • If for any reason, you cannot travel with your wheelchair, you can request one of ours, before your arrival or at Reception when you check in.
  • All our staff is trained and available to assist you at the time you require it, please do not hesitate to contact us before your arrival, for us it will be a pleasure to make your stay a memorable experience.

Accessible Guestroom Features

  • We have rooms suitable and equipped for people with some type of motor disability. These are luxury executive rooms that are located in the building known as "Los Rosales" located in front of the main building, across the street (10 meters). They have two double beds with adequate measures for comfort. The doors are wider, making them accessible to wheelchairs, bathrooms with handlebars on the walls and mobile showers. The nightstand features modifications that allow easy access.
  • The toilets are specially designed for people who use wheelchairs just like the sinks. If taking a shower requires extra support, we have plastic chairs available; if you need one, call Reception by dialing #9 and our team will send it to your room.
AccessibilityWebsite Accessibility

Porta Hotels In Antigua's Commitment To Digital Accessibility

We strive to provide an excellent online experience for all our guests —including those with sight, hearing and other disabilities.

To ensure this, Hilton is committed to maintaining compliance with the Level A success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0).
Our sites are designed and developed with these guidelines in mind. We test our websites to ensure that they are usable by guests who use assistive technology.
In addition, our websites allow guests the means to locate and book rooms with the specific accessibility features that they need.

  • Detailed hotel accessibility features are identified for all hotels
  • Room descriptions include accessibility features for individuals with mobility and hearing disabilities
  • Search results have filtering options to narrow down accessible room choices

If you have additional questions about the accessibility features of the hotel or have a request related to a disability, please contact the hotel directly and press the associated button to reach the front desk.

Porta Hotels


Date: 4/2/2024
At Porta Hotels we are committed to providing an excellent online experience for all our guests - including those with hearing, vision, and other disabilities.
To ensure this, Porta Hotels strives to substantially conform with Level AA success criteria of the Website Content Accessibility Guidelines (WCAG) 2.1 . Our website is designed, developed, and maintained in accordance with these guidelines, including regular testing.
If you have any difficulty, questions, or would like to report any issues related to the accessibility of our website, please contact us at info@portahotels.com or +(502) 2244-0600.
Subsequent reports were run on: 05/02/2024; 04/03/2024

Browser Help and Support

You can optimize the way you use your web browser. You can update the settings on your browser which may help you improve the readability and visibility of each page.
View the accessibility features of theses major browsers with the following links:

Website Accessibility Features

The design of this website is done according to W3C Web Content Accessibility Guidelines (WCAG) 2.1, to provide accessibility to all users, and conform to priority checkpoints including, but not limited to:

Navigation Shortcuts

Use of the tab key to navigate through different elements of each page and use of the enter key on any highlighted link to activate it.

Structured Semantic Markup

The HTML headings indicate the structure of the document. The navigation menus are marked as HTML maps, which allows the menu title and menu items to be read as a group. For easy navigate, visit our Site Map at: https://www.portahotels.com/site-map

Images Visibility

All decorative graphics contain a “null” ALT attribute, whereas content images include a relevant descriptive ALT attribute.

Compliance with Standards

This site was designed in conformance with Level AA standards per the Web Content Accessibility Guidelines. The pages render as validate XHTML 1.0 and have structured semantic markup.

Accessibility References

Software and Services for Accessibility

The following free tools and services can be used to help view and interact with our website: