Inclusive Hospitality

Porta Hotels in Antigua Guatemala is dedicated to your accessibility and comfort.  We provide accessible entrances, ramps, elevators, and parking spaces, and accessible rooms with wider doorways, grab bars, and roll-in showers. Our staff is trained to assist guests with accessibility needs. Enjoy a comfortable and inclusive stay with us.

Hotel Accessibility Features

Public Areas

• We have ramps and railings at different points in the hotel that make mobility much easier. You will find a dedicated bathroom, specifically for people with some type of disability.
• If for any reason, you cannot travel with your wheelchair, you can request one of ours, before your arrival or at Reception when you check in.
• All our staff is trained and available to assist you at the time you require it, please do not hesitate to contact us before your arrival, for us it will be a pleasure to make your stay a memorable experience.

Accessible Guestroom Features

• We have rooms suitable and equipped for people with some type of motor disability. These are luxury executive rooms that are located in the building known as "Los Rosales" located in front of the main building, across the street (10 meters). They have two double beds with adequate measures for comfort. The doors are wider, making them accessible to wheelchairs, bathrooms with handlebars on the walls and mobile showers. The nightstand features modifications that allow easy access.
• The toilets are specially designed for people who use wheelchairs just like the sinks. If taking a shower requires extra support, we have plastic chairs available; if you need one, call Reception by dialing #9 and our team will send it to your room.

Porta Hotels In Antigua's Commitment To Digital Accessibility

We strive to provide an excellent online experience for all our guests —including those with sight, hearing and other disabilities.

To ensure this, Hilton is committed to maintaining compliance with the Level A success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0).
Our sites are designed and developed with these guidelines in mind. We test our websites to ensure that they are usable by guests who use assistive technology.
In addition, our websites allow guests the means to locate and book rooms with the specific accessibility features that they need.

• Detailed hotel accessibility features are identified for all hotels
• Room descriptions include accessibility features for individuals with mobility and hearing disabilities
• Search results have filtering options to narrow down accessible room choices

If you have additional questions about the accessibility features of the hotel or have a request related to a disability, please contact the hotel directly and press the associated button to reach the front desk.